What Should I Expect During Technical Integration?

Technical integration is the stage where we connect your POS, purchasing, and reservation systems to WiseFins. Here's what's normal to see, and what (if anything) you need to do.

Do I Need to Do Anything on My End?
For most of this stage, no. Our team handles the technical setup remotely, typically with a couple of short remote access sessions alongside your IT Manager to install the necessary export tools and configure the data connections. Outside of those scheduled sessions, there's nothing you need to actively manage.

Why Does My Data Look Wrong or Incomplete Right Now?
This is completely normal during integration, and here's why: once the technical connections are in place, we monitor incoming data closely for up to 7 days before confirming everything is ready. During this window, we're actively checking that the data flowing in from your POS, purchasing, and reservation systems is accurate and populating your dashboards correctly. It's expected that things may look incomplete or inconsistent until that monitoring period is complete.

When Will My Data Be Fully Reliable?
Once our team has confirmed your data is accurate and complete, you're ready to rely on it for decision-making. If you're inside the monitoring window and have a specific concern, reach out to support and we'll take a look together, but some inconsistency during this stage is expected, not a sign something's broken.

Still Seeing a Variance Once Your Data Is Confirmed?
If your numbers are confirmed accurate but you're noticing a difference between WiseFins and your PnL or DRR, that's a separate and completely normal situation, usually explained by finance or PMS-driven adjustments made after the POS data is recorded. See: "Why Is There a Variance Between My PnL/DRR and WiseFins Data?" for the full explanation.